Privacy Policy

Last updated: 9/24/2025

1. Introduction

TopSpott ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our venue booking and party management platform ("Service"). By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information you provide directly to us, including:

  • Name, email address, and phone number
  • Venue information and business details
  • Payment and billing information
  • Profile information and preferences
  • Communication preferences and history

Usage Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and interaction data
  • Location data (with your consent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our booking and venue management services
  • Process transactions and manage bookings
  • Communicate with you about your account and bookings
  • Send promotional materials and updates (with your consent)
  • Analyze usage patterns to enhance user experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Essential Cookies: Required for basic site functionality

Analytics Cookies: Help us understand user behavior and improve our service

Marketing Cookies: Used for targeted advertising (with consent)

7. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for data processing
  • Request data portability

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Support: [email protected]

Phone: +44 7432 385944